Metrics derived from AI-managed calls for business insights.
Voice Interaction Data encompasses all metrics derived from AI-managed calls that provide business insights. It includes call patterns, outcomes, customer needs, and operational efficiency data.
The purpose is to extract maximum value from call interactions by capturing and analyzing comprehensive data about every conversation.
The system captures detailed data from each call including duration, topics discussed, outcomes, sentiment, and caller information. This data feeds analytics and reporting systems.
Voice Interaction Data reveals customer needs, identifies business opportunities, measures AI performance, and provides insights for strategic decisions.
Voice Interaction Data turns every call into a source of business intelligence.