Assigns urgency levels and directs calls automatically.
Priority-Based Call Management is a system that assigns urgency levels to incoming calls and directs them automatically based on priority. It ensures the most important calls receive immediate attention.
The purpose is to ensure urgent matters are handled promptly while routine calls are processed efficiently. This is especially critical in industries like healthcare and emergency services.
The system evaluates calls against priority criteria, assigns urgency levels, and routes accordingly. High-priority calls can interrupt or bypass normal queues to reach appropriate staff.
Benefits include faster response to urgent matters, appropriate handling of all call types, better resource utilization, and improved outcomes for time-sensitive situations.
Priority-Based Call Management is essential for businesses where some calls require immediate attention.