Handle booking inquiries, answer common questions, and support guests around the clock without increasing front desk costs.
Hotels struggle with after-hours booking inquiries, front desk overflow during check-in rushes, and repetitive guest questions about amenities, parking, and check-in times. Small and boutique hotels can't afford 24/7 staffing, leading to lost bookings and poor guest experiences.
Our research indicates
Handles booking inquiries 24/7
Provides room availability and rates
Answers FAQs about amenities and services
Routes urgent guest requests appropriately
Reduces front desk workload
Multilingual guest support
Answer availability questions, provide rate information, and direct guests to booking channels or transfer to reservations team
Handle common requests about check-in/out times, parking, amenities, nearby attractions, and hotel policies
Instantly answer frequently asked questions about WiFi, breakfast hours, pool access, pet policies, and more
Provide information about nearby restaurants, attractions, transportation, and entertainment options
Inform guests about room upgrades, special packages, and additional services available during their stay
Connect with the tools you already use
Opera PMS
Cloudbeds
RoomKey
Little Hotelier
Guesty
Mews
Twilio
RingCentral
Explore our features and resources
The AI can provide availability and pricing information and direct guests to your booking engine. For complex bookings or special requests, it can connect guests to your reservations team while capturing all relevant details.
We can create custom integrations with your Property Management System (PMS) to access real-time room availability, rates, and restrictions. The AI can explain different room categories, amenities, and current promotions.
The AI recognizes urgent situations (maintenance issues, safety concerns, guest emergencies) and immediately routes these calls to your front desk, manager on duty, or appropriate department while documenting the issue.
Yes, our AI supports 20+ languages, making it perfect for hotels serving international guests. It can switch languages based on guest preference to provide better service.
We can create custom integrations with major hotel PMS platforms including Opera, Cloudbeds, Mews, and others.