These Terms of Service ("Terms") govern Your access to and use of the DialIQ website located at https://dialiq.ai, https://dialiq.netlify.app, and all related features, applications, products, and services provided by Fabric LLC (d/b/a DialIQ) ("DialIQ," "We," "Us," or "Our").
By accessing or using the Service, You agree to be bound by these Terms. If You do not agree, do not use the Service.
1. Acceptance of Terms
By accessing or using the Service, You:
- Accept these Terms
- Represent that You have legal authority to bind Yourself or Your organization
- Agree to comply with all applicable laws
DialIQ may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.
2. The Service
DialIQ provides AI-powered voice, SMS, scheduling, triage, call handling, analytics, and related automation tools designed for veterinary clinics and other businesses.
We may modify, enhance, suspend, restrict, or discontinue any feature or aspect of the Service at any time without liability.
3. Accounts and Access
You must provide accurate information to create an Account. You are responsible for:
- Maintaining confidentiality of Your login credentials
- All activity conducted under Your Account
- Ensuring Your use complies with laws governing call recording, telephony, and data collection
DialIQ may suspend or terminate Your Account at its discretion for any reason, including suspected misuse, non-payment, or violation of these Terms.
4. Customer Responsibilities
You are solely responsible for:
- Ensuring Your use complies with federal, state, and local regulations
- Obtaining consent from callers for call recording where required
- Verifying medical or triage guidance generated by the AI
- Ensuring accuracy of any appointments, messages, or actions taken by the AI
- Not relying solely on AI for urgent or emergency medical decision-making
DialIQ is not responsible for:
- Incorrect bookings
- Miscommunications by the AI
- Triage decisions or interpretations
- Compliance failures caused by customer configurations or workflows
- Any medical outcomes
The Service is not a substitute for licensed veterinary judgment.
5. Payment and Billing
If You purchase a paid plan:
- You agree to pay all fees associated with Your subscription
- All payments are non-refundable, except where prohibited by law
- DialIQ may change pricing at any time with notice
- Subscriptions renew automatically unless canceled
- Failure to pay may result in suspension or termination of Service
DialIQ may use third-party payment processors. Additional terms from those processors may apply.
6. Intellectual Property
DialIQ and its licensors retain exclusive ownership of:
- All software, models, algorithms, workflows, designs, UI, and features
- All call-handling, triage, and AI-routing logic
- All analytics and metrics derived from aggregated usage
- The name "DialIQ," logos, trademarks, and branding
You receive a limited, revocable, non-exclusive, non-transferable license to use the Service.
You may not:
- Copy, modify, distribute, or reverse-engineer the Service
- Train competing AI systems using insights or outputs from the Service
- Use data from the Service to build derivative products
DialIQ reserves all rights not expressly granted.
7. Data & Privacy
Use of the Service is governed by Our Privacy Policy, which is incorporated into these Terms.
You acknowledge that:
- DialIQ may process data (including call recordings and transcripts) to operate, improve, and secure the Service.
- DialIQ may store and analyze anonymized and aggregated data for product improvement, benchmarking, or analytics.
- DialIQ may use subcontractors and subprocessors to provide the Service.
If You require a Business Associate Agreement (BAA), it must be separately executed.
8. Call Recording and Telephony Compliance
You are solely responsible for:
- Informing callers where call recording laws require it
- Ensuring outbound messages and SMS comply with TCPA and carrier regulations
- Correct configuration of Your telephony or forwarding settings
DialIQ disclaims liability related to regulatory or compliance violations arising from customer use.
9. Service Availability
DialIQ aims to maintain high availability but does not guarantee:
- Uninterrupted Service
- Error-free performance
- AI accuracy
- Timely delivery of calls, messages, or appointments
Planned or unplanned downtime may occur.
DialIQ is not liable for losses due to outages, delays, or technical issues.
10. Beta, Early Access, and Experimental Features
Certain features may be labeled Beta or Early Access. These features:
- May be incomplete or inaccurate
- May change or be removed at any time
- Are provided "as is" without warranty
Use is at Your own risk.
11. Termination
DialIQ may terminate or suspend Your Account immediately, without notice, if:
- You violate these Terms
- You fail to pay fees
- Your use poses security, legal, or operational risk
- The Service is discontinued
Upon termination:
- Your access ceases immediately
- DialIQ may delete Your data after a reasonable period
- You remain responsible for unpaid fees
12. Indemnification
You agree to indemnify, defend, and hold harmless DialIQ, its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of:
- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of laws or regulations
- Claims arising from medical, scheduling, or triage decisions
- Claims by Your customers, clients, or callers
- Any content or data You provide
This section survives termination.
13. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
DIALIQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy of AI outputs, triage recommendations, or appointment handling
You use the Service at Your own risk.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- DIALIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
- DIALIQ'S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 3 MONTHS PRECEDING THE CLAIM.
- IF YOU USE THE FREE PLAN, DIALIQ'S LIABILITY IS ZERO.
You acknowledge that the Service involves automated AI processing and may produce errors.
15. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.
16. Mandatory Arbitration & Class Action Waiver
You agree that:
- All disputes shall be resolved by binding arbitration under AAA rules.
- You waive the right to bring claims in court (except for small claims).
- You waive the right to participate in a class action, class arbitration, or representative proceeding.
This section remains enforceable even if these Terms are terminated.
17. Third-Party Links
The Service may contain links to third-party websites. DialIQ is not responsible for their content, privacy practices, or operations.
18. Changes to the Terms
DialIQ may update these Terms at any time. Updates are effective immediately upon posting. Your continued use constitutes acceptance.
19. Contact Us
If You have questions about these Terms, please contact: