Privacy Policy

1. Interpretation and Definitions

1.1 Interpretation

Capitalized terms have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

1.2 Definitions

• Account: A unique account created for You to access Our Service or certain features.
• Affiliate: Any entity under common control with Fabric LLC. "Control" means ownership of 50% or more of voting interests.
• Business (CCPA/CPRA): Fabric LLC, which determines how Personal Data is processed and is subject to CCPA/CPRA if applicable.
• CCPA/CPRA: The California Consumer Privacy Act and the California Privacy Rights Act.
• Company: Fabric LLC (d/b/a DialIQ).
• Consumer (CCPA/CPRA): A California resident as defined by law.
• Cookies: Small files stored on Your Device that track information about Your browsing activity.
• Country: The United States of America, unless otherwise specified.
• Device: Any device that can access Our Service (e.g., phone, computer, tablet).
• Do Not Track (DNT): A browser feature allowing users to signal preference not to be tracked.
• Personal Data: Any information relating to an identified or identifiable individual. Under CCPA/CPRA, includes data linked to a particular consumer or household.
• Service: The Website and features operated by DialIQ.
• Service Provider: Any third party contracted to process data on Our behalf (e.g., hosting, analytics, call routing, telephony).
• Usage Data: Automatically collected data generated by the use of the Service.
• Website: DialIQ's website located at https://dialiq.ai and related domains.
• You / Your: The individual using the Service or the organization on whose behalf an individual uses the Service.

2. Collecting and Using Your Personal Data

2.1 Types of Data Collected

Personal Data

While using the Service, We may request Personal Data including, but not limited to:

• Full name
• Email address
• Phone number
• Clinic or business name
• Address (street, city, state, ZIP)
• Role/title
• Payment information (handled securely by third parties)

This information helps Us deliver call handling, scheduling, AI conversational services, analytics, and account administration.

Usage Data

Collected automatically while using the Service:

• IP address
• Browser type and version
• Device information
• Pages visited, date/time of visit
• Time spent on each page
• Diagnostic and performance data
• Mobile device identifiers and OS details

Call & Communication Data

Because DialIQ is a conversation intelligence and AI receptionist platform, We may process:

• Call metadata (time, duration, routing information)
• Call recordings (where legally permitted)
• AI-generated transcripts
• SMS interactions
• Appointment details and booking outcomes

These features only operate with Your consent and configuration.

2.2 Tracking Technologies and Cookies

We use Cookies, beacons, pixels, and similar technologies to:

• Understand how You use the Service
• Personalize content
• Improve performance
• Enable login and authentication
• Analyze traffic and usage

Types of Cookies used:

• Essential Cookies (Session): Required for login, security, and operation.
• Preference Cookies (Persistent): Store language, timezone, and other choices.
• Analytics Cookies (Persistent / Third-Party): Provided by services like Google Analytics or similar tools.
• Marketing Cookies (Third-Party): Used to measure campaign effectiveness and retargeting (if applicable).

You may disable Cookies through browser settings, but some parts of the Service may not function properly.

3. Use of Your Personal Data

DialIQ may use Personal Data for:

To Provide and Maintain the Service

Including call handling, AI routing, scheduling, analytics, and performance monitoring.

To Manage Your Account

Creating and managing Your user login, permissions, and administrative settings.

To Perform a Contract

Processing payments, providing technical support, or fulfilling service agreements.

To Contact You

Sending product updates, onboarding messages, alerts, system notifications, or marketing communications (if opted in).

To Improve the Service

Usage analysis, feature development, machine learning model improvement, A/B testing.

For Business Transfers

If Fabric LLC undergoes a merger, acquisition, or asset transfer.

For Legal Compliance

Responding to lawful requests, investigations, or regulatory requirements.

3.1 Sharing Your Personal Data

DialIQ does not sell Personal Data.

We may share Your information with:

Service Providers

Including:

• Web hosting providers
• Telephony carriers
• SMS gateways
• AI model processors
• Analytics services
• Payment processors

All Service Providers are contractually required to protect Your data. HIPAA-ready BAAs may be executed where applicable.

Business Partners

Only where needed to deliver integrated services (e.g., PIMS integrations).

Business Transfers

Your data may be transferred in the event of a corporate sale or restructuring.

Aggregate or De-Identified Data

We may share anonymized insights for analytics or benchmarking; this data cannot identify You.

4. Retention of Personal Data

We retain Personal Data only as long as needed for legitimate business purposes or legal requirements. Usage Data, call transcripts, and recordings may have configurable retention depending on Your account settings.

5. Transfer of Personal Data

Your data may be processed in the United States and other jurisdictions. By using the Service, You consent to international data transfers subject to adequate protections.

6. Your Data Deletion Rights

You may request deletion of Your Personal Data by:

• Accessing account settings (when available), or
• Contacting Us at sales@dialiq.ai

We may retain certain information as required by law, fraud prevention, or auditing.

7. Disclosure of Personal Data

7.1 Business Transactions

If We participate in a merger or acquisition, Your data may be transferred to the acquiring entity.

7.2 Law Enforcement

We may disclose information if legally required.

7.3 Legal Necessity

We may share data to:

• Comply with law
• Protect rights or property
• Prevent fraud or misuse
• Ensure user safety
• Defend against legal claims

8. Security of Your Personal Data

We implement administrative, technical, and physical safeguards including:

• Encryption at rest and in transit
• Access controls
• Audit logging
• SOC 2-aligned practices

No method of electronic storage or transmission is completely secure, but We strive to exceed industry standards.

9. Third-Party Services

9.1 Analytics

We may use tools such as Google Analytics or other platforms that collect Usage Data.

9.2 Email Communication

Providers like SendGrid, Mailgun, or HubSpot may handle outbound emails.

9.3 Payment Providers

Stripe or similar third-party processors handle payment information; We do not store payment details.

9.4 Telephony & AI Processing

Providers supporting call routing, SMS, and AI processing may process metadata or transcripts.

All third parties are required to comply with data protection obligations.

10. CCPA/CPRA Rights (California)

If You are a California resident, You have rights including:

• Right to Know: Categories and sources of data collected.
• Right to Access: Request copies of Your Personal Data.
• Right to Delete: Request deletion of Your Personal Data.
• Right to Correct: Fix inaccurate information.
• Right to Limit Sensitive Data Use (if applicable).
• Right to Opt Out of Sale/Sharing: DialIQ does not sell Personal Data.
• Right to Non-Discrimination for exercising rights.

To exercise these rights, email: sales@dialiq.ai

11. "Do Not Sell My Personal Information" & DNT Signals

We do not sell Personal Data. Some third-party analytics tools may be interpreted as "sharing" under CA law; You may request opt-outs.

Our Service currently does not respond to Do Not Track signals.

12. Children's Privacy

DialIQ is not intended for individuals under 13. If We learn a child has submitted Personal Data, We will delete it promptly.

13. Links to Other Websites

The Website may contain links to third-party sites. We are not responsible for their content, privacy practices, or security.

We recommend reviewing their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes become effective once posted on this page.

For significant updates, We may notify You via email or website notice.

15. Contact Us

If You have questions regarding this Privacy Policy or Our data practices, please contact Us: