Your phones ring while crews are on ladders, under sinks, or driving between jobs. DialIQ answers 24/7, books the right jobs, and keeps customers informed.
Your crews are busy on ladders, under sinks, in attics, or driving between jobs—and your phones keep ringing. Every missed call is a lost estimate, a lost referral, or a one-star review waiting to happen. Hiring front office staff is expensive, and answering services just take messages without actually booking work.
Our research indicates
Always answer calls without overstaffing—handles unlimited parallel calls
Qualifies callers by service type, urgency, location, and budget
Books jobs directly into your calendar or dispatch system
Delivers clean summaries to techs and office staff on the go
Routes emergency calls to on-call techs while scheduling routine work
Supports Spanish and other languages without extra staff
Answer every new and returning customer—even during storms, seasonal spikes, and staff shortages. Never miss another job opportunity.
Understands phrases like "no heat," "burst pipe," "sparks from outlet" and routes truly urgent calls to on-call techs while scheduling routine work normally.
Connects to your scheduling tools, books jobs in available slots, respects service zones and travel time, and captures job details your techs actually need.
Captures ZIP codes and addresses, automatically routes or declines jobs outside your service area, and factors in travel time between appointments.
Automated confirmations and reminders via SMS and voice reduce no-shows and last-minute cancellations, protecting your revenue.
Whether customers call at 9 AM Monday or 11:30 PM on a holiday, they hear the same polite, confident receptionist who knows your business cold.
Connect with the tools you already use
ServiceTitan
Housecall Pro
Jobber
FieldEdge
Google Calendar
RingCentral
Twilio
QuickBooks
Explore our features and resources
DialIQ understands emergency phrases and urgency indicators. When a caller mentions "burst pipe," "no heat," "gas smell," or similar emergencies, the AI immediately follows your escalation rules—forwarding to on-call techs, the owner, or a dispatch line while capturing critical details.
Yes! We integrate with popular home service platforms including ServiceTitan, Housecall Pro, Jobber, and FieldEdge. The AI books directly into your available slots, respects travel buffers, and captures job notes that sync to your system of record.
During onboarding, we configure your service zones by ZIP code, county, or custom boundaries. The AI captures addresses, validates them against your area, and can explain your pricing structure, trip fees, and provide ballpark estimates based on your rules.
DialIQ works 24/7/365. After-hours calls get the same professional experience as daytime calls. Emergency work routes to your on-call schedule, while routine requests book into your next available slots. Customers always feel taken care of.
Most home service businesses are live within a few days. We load your services, pricing, service areas, and on-call schedules. You can be answering calls with DialIQ's Conversation Understanding™ within the first week.