System that directs calls based on caller intent, urgency, or time-of-day rules.
AI Call Routing is a system that intelligently directs calls based on caller intent, urgency level, or time-of-day rules. It goes beyond simple menu systems to understand what callers actually need.
The purpose is to connect callers with the right resource quickly and efficiently. Proper routing improves customer satisfaction and ensures urgent matters reach the right people immediately.
The AI analyzes caller statements to determine intent, assesses urgency, considers business rules and current availability, then routes the call to the optimal destination.
AI Call Routing reduces transfers, improves first-call resolution, ensures urgent calls get priority, and provides better customer experience through intelligent handling.
AI Call Routing is fundamental to effective AI phone systems, ensuring every call reaches the right destination.