Rules-based routing for critical cases.
Emergency Escalation Protocols are rules-based routing systems for critical cases. They define how emergencies are identified and ensure they reach appropriate responders immediately.
The purpose is to guarantee that true emergencies receive immediate human attention through predefined escalation paths. There is no delay for critical situations.
When emergency criteria are met, the system immediately executes escalation procedures: connecting to on-call staff, alerting managers, providing critical information, and documenting actions.
Emergency Escalation Protocols ensure life-safety situations are handled appropriately, reduce liability, and provide peace of mind for after-hours coverage.
Emergency Escalation Protocols are non-negotiable for AI systems handling calls where emergencies may occur.