Triage Engine

Smart Triage Engine
with Built-In Escalation Protocols

DialIQ intelligently flags urgent cases and routes them according to your business rules. Prioritize critical requests, reduce response times, and support overwhelmed staff.

1

Identify Urgent Requests Automatically

The AI understands context, urgency signals, and priority indicators. Critical requests are immediately flagged for urgent attention.

  • Emergency request detection
  • High-priority customer identification
  • Time-sensitive issue alerts
  • VIP customer protocols
  • Escalation triggers
2

Follow Your Business Triage Protocols

You define urgent vs priority vs routine rules — DialIQ enforces them consistently 24/7. Your protocols, automated perfectly every time.

3

Immediate Escalation to the Right Team

Your business never misses a critical request again. Urgent cases are immediately routed to on-call staff or escalated to the appropriate team with all relevant information transferred.

Related Topics

call triage software
AI priority routing
after-hours call handling
urgent request management
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